From Resets to Infrastructure - One Team Covers It All
VTG’s 24/7/365 U.S. based service desk provides Tier 1, 2, and 3 support under a single SLA, integrated with your IT environment for faster resolution and better user experiences.
Issues from Modern Organizations We Solve
Slow Resolution Times
Long wait times and ticket backlogs keep users offline.
Ticket Handoffs
Users bounce between levels of support before reaching the right person.
Limited Coverage
After-hours and weekend issues go unresolved until next business day.
No Reporting or Accountability
Lack of SLA tracking makes it hard to measure performance.
Integrated, Tiered Support That Solve Problems Fast
Tier 1 – Frontline Support
Tier 2 – Technical Specialists
Tier 3 – Expert Engineers
Seamless Escalation Path
Faster Fixes, Happier Users, Stronger IT
24/7/365 Coverage
U.S.-based team always online.
Proven SLAs
Average first-response time under 60 seconds.
Custom Integration
We work in your ticketing tools or ours.
Service Desk Myths
We augment your team, covering after-hours, overflow, or specialized support.
We assign dedicated teams trained in your environment and processes.
Our SLA-driven model keeps first-call resolution high and escalations low.
Slow ticket resolution, no after-hours coverage, and frequent escalations.
Deployed VTG Tier 1–3 Service Desk with 24/7 coverage, trained dedicated teams, and remote Tier 3 escalation.
Give Your Users the Support They Deserve
From quick fixes to complex troubleshooting, our service desk keeps your team working without interruption.
